Does your precision technology provider deliver good information to you in methods beyond direct contact or a Website?
A good lesson regarding customer service and expanded ways to connect with customers comes from precision agriculture solutions provider HTS Precision Ag, based in Harlan, Iowa.
For example, check out their blog called “Precision Ag Explained,” where Adam Gittins posts weekly insights on products, issues and even his attendance and talk he gave at the recent precision agriculture conference InfoAg.
This week, Gittins talked about Trimble’s new Ag 3000 cellular modem, used to connect to a VRS or CORS network for RTK corrections — a product he tested and wrote about in a previous post. And he mentioned the company’s True Guide, which correct implement drift. Another post talks about Ag Leader’s commitment to training customers and prospects by breaking ground on a new training center. And still more posts highlight their own training sessions and ride & drives.
Not only does HTS blog, they are also using a Facebook fan page (where you can even RSVP for training sessions if you are a Facebook member) to connect with users on that social media site. And they also have an updated Website where they also connect with customers using an email newsletter.
HTS offers solutions to growers from Ag Leader Technology, Trimble Navigation, Norac, Garmin and Wilson Electronics. They serve growers in portions of Iowa, Kansas, Missouri, Oklahoma and Nebraska.