“This is a groundbreaking project that further confirms our commitment to supporting SAP enterprise solutions,” said Brian Berns, CEO of Knoa Software. “We are very pleased to help GROWMARK identify and proactively address user experience issues, and look forward to supporting them throughout their entire journey with SAP software.”
GROWMARK began rolling out SAP software in 2015 and uses the SAP UEM application to help monitor user behavior and system performance/processing times for applications running in the cloud environment.
“This solution enables us to apply real analytics to any problems we encounter, rather than having to rely solely on feedback from our users,” said GROWMARK’s Steve Whaley, SAP Basis and senior database administrator for the company. “If an employee complains that the system is slow, we can now see the exact processes that are causing issues. SAP UEM will provide tremendous value as we continue to roll out new applications.”
Knoa is an SAP partner whose user experience management solution is resold by SAP as an SAP Solution Extension. SAP UEM sheds light on application usage, user adoption and user workflows, helping customers protect and maximize investments in SAP applications and upgrades.