A new ‘Master Technician’ program from JCB is set to roll out to dealerships in North America. The global company offers equipment such as backhoe loaders, Loadall telescopic handlers, excavators, wheel loaders and articulated dump trucks. The program is designed to continue to build the skills of JCB Service Technicians, as well as provide recognition for those at the top of their class.
Dealerships may nominate service personnel and nominees must then pass an entry exam. To earn the designation of Master Technician a participant must then pass a series of training programs and challenges at 100%, complete distance learning classes, prove competence in JCB systems efficient testing and other service-based tests.
Rick Papalia, Senior Vice President of Corporate Operations for Northland JCB states, “We feel it is very important for any technician to understand all training opportunities that are available, and how they can continue to learn and grow with the company and advance their career. Not only does it provide an opportunity to expand their understanding of the product, but it helps them to keep up with rapidly changing technology, some of which can be quite advanced. The Master Tech Program training structure will also result in the highest levels of service people possible. Most importantly, it will give our service technicians a means to recognize their accomplishments.”
All those who successfully complete the Master Technician Program earn the special Master Technician designation. They then compete annually in a competition where the best performing Master Technician in each of JCB’s 12 regions earns a special “Master Technician Ring” to acknowledge their expertise.
The 12 Regional Master Technician competition winners will compete annually in a National Master Technician contest where the champion will win an all-expense paid trip to JCB’s global headquarters in the United Kingdom.
“Service technicians are often the unsung heroes of a dealership, yet they are vital to its success and support of the JCB brand, that’s why we are proud to introduce this prestigious program to honor those technicians who represent the best of the best in our North American dealer network,” says Chris Giorgianni, JCB Vice President of Product Support and Government & Defense.