Whether it’s good (hopefully!), bad or “help me before I throw this thing out into the field and run over it”, Ag Leader’s customer support staff wants to hear from you. And during busy seasons such as planting and harvest, customer support specialists are on hand extended hours to be sure that across all time zones, day or night, if you have a question in the field you can get an answer over the phone.
They may be called the silent heroes of the day, but Jordan Dittmer, Ag Leader Machine Guidance Support Supervisor, says, “We’re here to help. If you have something going on and you don’t tell us, we can’t help you. We want to hear from you.”[wpaudio url=”http://precision.agwired.com/wp-content/uploads/sites/3/2013/04/Dittmer1.mp3″ text=”Listen to Dittmer explain”]
Ag Leader has also made a commitment to their dealer network through various classroom-style trainings and hands-on assistance, making dealers the next tier in customer support. Dittmer explains why Ag Leader continues to invest this time into developing dealers.[wpaudio url=”http://precision.agwired.com/wp-content/uploads/sites/3/2013/04/Dittmer2.mp3″ text=”Listen to Dittmer explain”]
So think of these silent heroes as your next door neighbor, even though they may be thousands of miles away. In fact, most of the support staff are farmers just like you![wpaudio url=”http://precision.agwired.com/wp-content/uploads/sites/3/2013/04/Dittmer3.mp3″ text=”Listen to Dittmer explain”]
On behalf of Ag Leader’s support team, we wish you a safe, successful 2013 planting season!
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