Service after the sale is something you hear a lot about and at the National Farm Machinery Show, John Deere Ag Management Solutions Representative, Kim Fletcher (left), says it’s something that she’s been talking to growers about.
Kim says that she thinks of support on two levels. The first one is with the local dealer who will have one or two AMS consultants available. The other is a customer call center which is available 24 hours a day, 7 days a week, 365 days a year by toll free line that can be called to get questions answered from anywhere in the world.
**Note: Kim just called here to clarify that they do take a couple of days off – like Thanksgiving, Christmas and New Years – so its actually 362 days a year, or 363 in Leap Year!
You can listen to my interview with Kim here: Kim Fletcher Interview (3 min. mp3)